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New Contract Payment made but not shown

Newbie
Posts: 1
Registered: ‎06-09-2018

New Contract Payment made but not shown

Hi I had a email suggesting that £198.78 was about to be taken from my account. Phoned Plusnet for help as I had already paid this on the 14th. He said he could see the payment but couldn't correct it at the moment. It was suggested I cancel my direct debit so it would not be taken twice. I said can you send me an email to confirm this. No email was sent so I'm wondering do I cancel my direct debit or not. Furthermore why can't Plusnet credit my account so the bill won't be taken twice!

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,857
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: New Contract Payment made but not shown

Good afternoon @Brett1,

 

A warm welcome to the forums and Plusnet!

I do apologise for the worry and frustration this has caused you.

As this is an account specific query I have created ticket you can view here.

 

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team