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New Contract Not Applied

maythyme
Newbie
Posts: 4
Thanks: 2
Fixes: 1
Registered: ‎13-05-2015

New Contract Not Applied

On 20/3/19  I negotiated a new monthly contact for broadband/phone/TV at a monthly cost of £43.49 effective from 19/04/19. I have received a bill dated 19/04/19 which is for £53.15. The new contract does not seem to have been implemented. What is going on? I have attached a copy of the confirmatory email. My user name is [Removed].

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 505
Thanks: 69
Fixes: 25
Registered: ‎06-08-2018

Re: New Contract Not Applied

Hello @maythyme

 

I am deeply sorry about the invoice you have received and the amount that you have been billed.

 

I have responded to your query via a ticket. You can view this ticket by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Best wishes.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
smiffy1
Rising Star
Posts: 118
Thanks: 43
Registered: ‎23-09-2018

Re: New Contract Not Applied

Basically the Billing system is BORKED  and Plusnet wont tell you here Shocked

daveplus
Aspiring Pro
Posts: 322
Thanks: 52
Fixes: 2
Registered: ‎25-08-2010

Re: New Contract Not Applied

Hi @Dumbledore 

My new contract started today. How long should it be before the details show up on my account?

Thanks

Dave

mirandashell
Dabbler
Posts: 11
Thanks: 7
Fixes: 1
Registered: ‎12-02-2019

Re: New Contract Not Applied

Given my experience of getting a new contract in December and the bill not being sorted out until March, I expect it will be about August for you, Dave.

daveplus
Aspiring Pro
Posts: 322
Thanks: 52
Fixes: 2
Registered: ‎25-08-2010

Re: New Contract Not Applied

Thanks. I'll wait and see for a couple of days.

Plusnet Help Team
Plusnet Help Team
Posts: 14,322
Thanks: 327
Fixes: 91
Registered: ‎27-04-2007

Re: New Contract Not Applied

Hi daveplus, the new contract should be showing as active on your account within the next 2 or 3 days. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
daveplus
Aspiring Pro
Posts: 322
Thanks: 52
Fixes: 2
Registered: ‎25-08-2010

Re: New Contract Not Applied

Thanks Adam

Dave