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New Contract Not Applied

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Newbie
Posts: 4
Thanks: 2
Fixes: 1
Registered: ‎13-05-2015

New Contract Not Applied

On 20/3/19  I negotiated a new monthly contact for broadband/phone/TV at a monthly cost of £43.49 effective from 19/04/19. I have received a bill dated 19/04/19 which is for £53.15. The new contract does not seem to have been implemented. What is going on? I have attached a copy of the confirmatory email. My user name is [Removed].

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

7 REPLIES 7
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: New Contract Not Applied

Hello @maythyme

 

I am deeply sorry about the invoice you have received and the amount that you have been billed.

 

I have responded to your query via a ticket. You can view this ticket by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Best wishes.

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Aspiring Pro
Posts: 238
Thanks: 88
Fixes: 1
Registered: ‎23-09-2018

Re: New Contract Not Applied

Basically the Billing system is BORKED  and Plusnet wont tell you here Shocked

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Pro
Posts: 532
Thanks: 115
Fixes: 7
Registered: ‎25-08-2010

Re: New Contract Not Applied

Hi @Dumbledore 

My new contract started today. How long should it be before the details show up on my account?

Thanks

Dave

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Dabbler
Posts: 16
Thanks: 7
Fixes: 2
Registered: ‎12-02-2019

Re: New Contract Not Applied

Given my experience of getting a new contract in December and the bill not being sorted out until March, I expect it will be about August for you, Dave.

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Pro
Posts: 532
Thanks: 115
Fixes: 7
Registered: ‎25-08-2010

Re: New Contract Not Applied

Thanks. I'll wait and see for a couple of days.

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Plusnet Help Team
Plusnet Help Team
Posts: 15,154
Thanks: 448
Fixes: 126
Registered: ‎27-04-2007

Re: New Contract Not Applied

Hi daveplus, the new contract should be showing as active on your account within the next 2 or 3 days. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Pro
Posts: 532
Thanks: 115
Fixes: 7
Registered: ‎25-08-2010

Re: New Contract Not Applied

Thanks Adam

Dave