New Contract Not Applied

[#1]

On 20/3/19  I negotiated a new monthly contact for broadband/phone/TV at a monthly cost of £43.49 effective from 19/04/19. I have received a bill dated 19/04/19 which is for £53.15. The new contract does not seem to have been implemented. What is going on? I have attached a copy of the confirmatory email. My user name is [Removed].

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

[#2]

Hello @maythyme

I am deeply sorry about the invoice you have received and the amount that you have been billed.

I have responded to your query via a ticket. You can view this ticket by Clicking Here

Should you require any further assistance, please feel free to get back in touch with us.

Best wishes.

[#3]

Basically the Billing system is BORKED  and Plusnet wont tell you here

[#4]

Hi @Dumbledore 

My new contract started today. How long should it be before the details show up on my account?

Thanks

Dave

[#5]

Given my experience of getting a new contract in December and the bill not being sorted out until March, I expect it will be about August for you, Dave.

[#6]

Thanks. I'll wait and see for a couple of days.

[#7]

Hi daveplus, the new contract should be showing as active on your account within the next 2 or 3 days. 

[#8]

Thanks Adam

Dave