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New Billing Period month, Error!!!!!!!!!!!!!!!!!!!!!!

batbob00
Newbie
Posts: 8
Registered: ‎09-11-2011

New Billing Period month, Error!!!!!!!!!!!!!!!!!!!!!!

You appear to have given me a 2 month billing period instead of the one month. My usage refreshes on the 2nd this month NOW THE 4th!
why is my, what should be, my dec 2- Jan 2 usage now include from nov 2 -dec 2?
My currant usage is at 60.55gb, when it should be 1.7gb (2 days into new month)
You're charging me £5 per 5gb when I've not used 5gb this billing period!
Fix please
4 REPLIES
batbob00
Newbie
Posts: 8
Registered: ‎09-11-2011

Re: New Billing Period month, Error!!!!!!!!!!!!!!!!!!!!!!

JUST ADDING! JUST DISCOVERED! I looked at my last bill to notice I've been charged twice at 5.97... I Quote from the website!

4. What happens if I miss a payment?
If you miss a payment, outbound calls (apart from emergency and operator) will be barred. Call barring incurs a one off charge of £4.90 to remove.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: New Billing Period month, Error!!!!!!!!!!!!!!!!!!!!!!

HI batbob00,
I believe your questions have been answered via ticket this morning.
Jojo Smiley
batbob00
Newbie
Posts: 8
Registered: ‎09-11-2011

Re: New Billing Period month, Error!!!!!!!!!!!!!!!!!!!!!!

Maybe answered but not actioned!
C'mon plusnet I'm being charged for useage I don't owe.
Monthly usage isn't Nov - January
Where's the reset for Dec - Jan?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: New Billing Period month, Error!!!!!!!!!!!!!!!!!!!!!!

Hi there,
We've requested a usage reset for you, it should take effect tomorrow - really sorry for the delay on that.