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New 18 month contract - is there a penalty charge if I move house but keep contract?

1dognight
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Posts: 10
Registered: ‎20-03-2020

New 18 month contract - is there a penalty charge if I move house but keep contract?

I want to take out a new Fibre and Line contract upgrade from a current Plusnet Unlimited Broadband (currently on offer for 18 month contract for existing customers).... is there a penalty charge if I have to move house during the contract?

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Baldrick1
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Registered: ‎30-06-2016

Re: New 18 month contract - is there a penalty charge if I move house but keep contract?

@1dognight 

There's no cancellation charge if you take out a new contract.

However there is a new line charge if there's no existing service to the new property that can be taken over.

The potential issue that's catching people out is if you move to a new property on a new estate or a block of flats that's only served with a FTTP arrangement. Because Plusnet does not offer FTTP you have to cancel and you will have to pay the cancellation charge.

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