Never been billed for broadband+phone?

[#1]

I upgraded my broadband+phone package in December and I've just realised that I haven't been billed since. I can't afford it if 8 months is suddenly taken from my account!

What's going on?

[#2]

Plusnet have stated that they will only bill you for 3 months, when and if they get their billing working correctly. Even then they have said they will let  the 3 months be paid by instalments if needed.

[#3]

Hi @Pootle001, I'm really sorry to hear that you are affected by a Billing Issue whereas your bill is not generating monthly; I'm afraid at the moment we don't have a fix date for this.

I've taken a look at your account and provided a further response you can view here.

[#4]

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@LaurenB wrote:

I've taken a look at your account and provided a further response you can view here.

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Thanks, but how did you know my Plusnet account details? Via my IP address? My identity on this forum is totally unrelated to my account.

[#5]

Hi @Pootle001, as a member of staff on the Help Team we are able to view IP addresses and was able to use this to locate the account.