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Need to update account information

Posts: 3
Registered: ‎27-06-2018

Need to update account information



I split with my partner and she remains living at the property making use of the internet. We have changed the billing over to her, however we want to change the other details and get her a unique account name and password linked to that information.


Can this be done?



Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Need to update account information

Hi @ ryandonovan22, thanks for getting in touch and sorry to hear about the split.


As for the account details been changed we can only do that with bereavement cases. I would suggest having your ex-partner call up our new sales line on 0800 432 0080 to set up a new account in their name and with a new deal.  The new sales line is open:

8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday


They just need to explain they would like to set an account up in their name to take over from yours, there should be no disruption to the service while the changeover happens.


I hope this helps.