Need to speak a Plusnet advisor ... Bill

[#1]

Web says phone, so phone and not taking calls 😞

Webchat unavailable 😞

So we're here, woohoo !

Big Bill (happened before and it was adding line rental monthly where we had paid up front).

Got resolved after a few months of rebates and monthly calls. I think we're in the same boat again after having just renewed. 

Happy with service so for folks and it always gets resolved but no on-line forum stuff is gonna help.  

Stay safe.

Cheers

Mul.

[#2]

Thanks for getting in touch @Mul

I'm sorry to hear that this has happened.

It looks like the Line Rental Saver had gotten stuck on our systems.

I've manually put this through for you now and also issued a refund for the overcharge

Apologies for any inconvenience caused