Need to query huge usage today
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Re: Need to query huge usage today
18-02-2015 12:33 PM
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Re: Need to query huge usage today
18-02-2015 12:38 PM
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Re: Need to query huge usage today
18-02-2015 1:17 PM
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Re: Need to query huge usage today
18-02-2015 6:20 PM
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Re: Need to query huge usage today
18-02-2015 6:28 PM
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Re: Need to query huge usage today
18-02-2015 6:33 PM
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Re: Need to query huge usage today
18-02-2015 6:50 PM
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This is an internal error that has affected many customer's and I offer my sincerest apologies.
I would also like to say thanks to everyone that has been affect by this issue for their continued patience on this matter!
Re: Need to query huge usage today
18-02-2015 8:21 PM
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Everything is back to normal, yesterday's usage zeroed, and restriction lifted.
Many thanks to Chris and all for very swift and helpful response.
Re: Need to query huge usage today
18-02-2015 9:00 PM
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To be is to do - Kant
do be do be do - Sinatra
Re: Need to query huge usage today
18-02-2015 9:29 PM
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With all of the big political issues going on around the world right now, one would have thought that the BBC - the exemplar of pubic broadcasting - would have had more sense... Oh I forgot they have lost their morals and sound judgement.
dick:red Avoidance of swear edited.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Need to query huge usage today
19-02-2015 7:28 AM
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Re: Need to query huge usage today
19-02-2015 12:01 PM
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My account tells me I used Zero Broadband on Tuesday. (I did) and allegedly 17GB on Wednesday. Unlike others I haven't had any notification from Plusnet about exceeding my usage which is the one thing that alerted me that's something's wrong with it, The other being that on the "Usage Breakdown" section, it tells me I've only used 25% of my monthly allowance so far this month. (About right.)
I look forward to being zero'ed too. Everything seemed fine yesterday morning, because I checked the usage early on and it was just a few MB. Seemed to be late morning or the afternoon when things went wrong.
Re: Need to query huge usage today
19-02-2015 12:26 PM
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@Ado16
If you have been affected by these publicised issues on the 17th and 18th of this month. Those days would have been zeroed already.
Take a look at the service updates!
http://www.plus.net/supportpages.html?a=2
Re: Need to query huge usage today
19-02-2015 12:29 PM
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Re: Need to query huge usage today
19-02-2015 12:41 PM
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I am all over this for you, be back with a resolution to you problem ASAP
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