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Need to query huge usage today

IanSn
Grafter
Posts: 492
Thanks: 5
Registered: 25-09-2011

Need to query huge usage today

Received notice of coming close to my usage limit earlier today. Odd as I don't use much usually.
Checked usage page - its showing I've used 9.79 gb today.
And I am now at over 12 gb so expecting another notification.
No Windows updates since 14th. There is nothing else that could cause large usage.
At work all day, this evening I've only picked up some emails.
I'm wired, no wireless.
Could someone check this for me please?
---
Update -
As expected...
"You've now reached the extra usage limit you set for your broadband service. Your broadband service will be restricted until the end of your billing month."
Guess I'll just switch off for tonight then... crawling  Embarrassed
46 REPLIES
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Need to query huge usage today

Do you have any Apple software installed ?
Also have you done an antivirus / malware scan recently ?
thedogcopsit
Newbie
Posts: 3
Registered: 18-02-2015

Re: Need to query huge usage today

I've had exactly the same, 7.59 GB when I average 180 MB. I complained yesterday morning that all my overnight usage had been included in my chargeable usage and was treated as if I was stupid. I received the e-mail stating that I was close to my limit, rang again and was told that many people are reporting this. I also "exceeded" my allowance and no doubt will be charged. I expect to be on the phone all day. :-(
greenfrog
Newbie
Posts: 7
Registered: 27-04-2013

Re: Need to query huge usage today

Sorry for hijacking your thread IanSN  but i have the same issue as you and rather than start a new thread, i thought it better to add to yours. Mine isn't as severe a hike but i "apparently" used almost 2 GB yesterday which is most unusual as i tend to only use about 200 MB per day. I have been keeping a close eye on mine as i had a few days of heavy use so find it odd that it's rocketed when i am being very careful with my usage.
Hopefully PN can give us answers here later. Undecided
eagleash
Newbie
Posts: 3
Registered: 18-02-2015

Re: Need to query huge usage today

There was another thread started at,  http://community.plus.net/forum/index.php/topic,136892.0.html which has been locked ....rather than merged... several users reporting problems...
recycledteenage
Dabbler
Posts: 10
Registered: 23-10-2010

Re: Need to query huge usage today

Mine jumped from between 3GB -5GB average to over 27GB yesterday.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Need to query huge usage today

We're looking into some erroneous usage yesterday. When we have more info we'll get back, rest assured that we're removing any incorrect charges prior to the billing run for this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
alan991
Dabbler
Posts: 10
Registered: 13-08-2013

Re: Need to query huge usage today

Contacted PlusNet last night through live chat with the same problem.
Helpful guy said - "sorry this is our fault. Our computer has just added an extra 7gb or so an hour to every customer,"
He also said I wouldn't be billed for the 'extra' usage

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Need to query huge usage today

It's not every customer Smiley
The usage/incorrect charges are being removed before we run through billing, so anyone due to be billed today may find it's a couple of hours later than usual.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gandb
Dabbler
Posts: 14
Registered: 01-09-2009

Re: Need to query huge usage today

Me too! And I've now been charged £5 for excess usage. But my router shows the correct usage:
Support call logged...
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Need to query huge usage today

We're removing incorrect usage charges before the payment is requested so you shouldn't have been charged this amount.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pmaben
Newbie
Posts: 3
Registered: 18-02-2015

Re: Need to query huge usage today

Me too - 15GB of usage recorded for one day (yesterday), now showing 7GB for that same day? - but I only use that amount of data per month!
Have exceeded my 10GB/month allowance - requesting refund of £5 extra charge.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Need to query huge usage today

You haven't yet been billed for the usage, so I cannot refund this. You're not due to have this added to your bill until next month, as per my previous responses this charge will be removed before you are billed it.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Need to query huge usage today

FYI we've posted a service status about this here: http://usertools.plus.net/status/archive/1424256842.htm
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
IanSn
Grafter
Posts: 492
Thanks: 5
Registered: 25-09-2011

Re: Need to query huge usage today

Is there some way I can get the restriction lifted while the investigation is on-going?