cancel
Showing results for 
Search instead for 
Did you mean: 

Need to get Gold ORDI raised with OpenReach / PlusNet

shashinmishra
Newbie
Posts: 4
Registered: ‎05-08-2020

Need to get Gold ORDI raised with OpenReach / PlusNet

Hello,

I called up OpenReach to ask why can't I get the faster speeds (fttp on demand) and was told that my address needs to be a gold address, which is achieved by raising a Gold ORDI.

They cannot accept a request from me because I am not their customer, but plusnet can because plusnet is their customer.

Can you please help? I want to be able to get the best speed after my current contract expires.

Thanks!

 

6 REPLIES 6
Baldrick1
Moderator
Moderator
Posts: 11,615
Thanks: 5,166
Fixes: 415
Registered: ‎30-06-2016

Re: Need to get Gold ORDI raised with OpenReach / PlusNet

 

@shashinmishra 

FTTP on Demand is a service for businesses. It costs a four figure sum or more to install and there is an equally eye watering monthly charge. It is a different service to residential FTTP. Apart from that Plusnet do not provide a FTTP service.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

shashinmishra
Newbie
Posts: 4
Registered: ‎05-08-2020

Re: Need to get Gold ORDI raised with OpenReach / PlusNet

May be I am not using the right terms, but I know people who live close by that have faster residential internet plans than I am able to get.

When I discussed this with OpenReach they said that my address needs to be converted to a Gold address and that only Plusnet can raise a request for it.

Hence this request.

shashinmishra
Newbie
Posts: 4
Registered: ‎05-08-2020

Re: Need to get Gold ORDI raised with OpenReach / PlusNet

Also, I am aware that Plusnet does not provide FTTP service. A Gold address will enable me to get faster plans from other providers if I find them suitable.

Baldrick1
Moderator
Moderator
Posts: 11,615
Thanks: 5,166
Fixes: 415
Registered: ‎30-06-2016

Re: Need to get Gold ORDI raised with OpenReach / PlusNet

@shashinmishra 

As I understand it a Silver account means that the Post Office is aware of your address but it doesn't appear in Openreach records. A Gold account is present in both. As you say, Plusnet need to get the record updated.

It was your post on FTTPoD that threw me.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

shashinmishra
Newbie
Posts: 4
Registered: ‎05-08-2020

Re: Need to get Gold ORDI raised with OpenReach / PlusNet

@Baldrick1 

Thanks! I am hoping one of the admins from Plusnet will pick up the request from here in the forums. Do you know how can I get their attention?

Baldrick1
Moderator
Moderator
Posts: 11,615
Thanks: 5,166
Fixes: 415
Registered: ‎30-06-2016

Re: Need to get Gold ORDI raised with OpenReach / PlusNet

@shashinmishra 

The Mods are customers the same as you and me who volunteer for this task so they cannot help you. You need to get the attention of a Plusnet staffer and they seem to be very thin on the ground on this forum. 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'