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Need to change bill payer

anthony1968
Newbie
Posts: 9
Registered: 30-10-2014

Need to change bill payer

After being removed from my property (unemployed) I'm no long able to keep up the payments, however the other tenant is quite willing to take on the phone/broadband direct debit.
Can somebody advise how to go about this.
Thanks in advance
3 REPLIES
Superuser
Superuser
Posts: 10,154
Thanks: 1,683
Fixes: 19
Registered: 22-08-2007

Re: Need to change bill payer

I had something similar at my business premises when my lease expired.  I rang COTS, explained what I wanted to do - have someone new take over the service and they sorted it.
Its a good approach as you avoid the cost of cessing the BB service.
MJN
Aspiring Pro
Posts: 1,091
Thanks: 39
Fixes: 2
Registered: 26-08-2010

Re: Need to change bill payer

Unfortunately this isn't possible as we've just tried - see Adam's message here for the explanation. Perhaps business accounts don't share the same constraints as residential by the sounds of it?
In our case the line has had to be terminated and reconnected, which unfortunately has led to an 11-day downtime of service.
Superuser
Superuser
Posts: 10,154
Thanks: 1,683
Fixes: 19
Registered: 22-08-2007

Re: Need to change bill payer

...and likewise see my request for clarification from Adam following that post here