Need to change bill payer

anthony1968 · ‎30-10-2014

After being removed from my property (unemployed) I'm no long able to keep up the payments, however the other tenant is quite willing to take on the phone/broadband direct debit.
Can somebody advise how to go about this.
Thanks in advance

Townman · ‎22-08-2007

I had something similar at my business premises when my lease expired. I rang COTS, explained what I wanted to do - have someone new take over the service and they sorted it.
Its a good approach as you avoid the cost of cessing the BB service.

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MJN · ‎26-08-2010

Unfortunately this isn't possible as we've just tried - see Adam's message here for the explanation. Perhaps business accounts don't share the same constraints as residential by the sounds of it?
In our case the line has had to be terminated and reconnected, which unfortunately has led to an 11-day downtime of service.

Townman · ‎22-08-2007

...and likewise see my request for clarification from Adam following that post here

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.