cancel
Showing results for 
Search instead for 
Did you mean: 

Need to cancel a contract for my son who now is out of the country.

jezsuttonuk
Dabbler
Posts: 11
Registered: ‎29-08-2017

Need to cancel a contract for my son who now is out of the country.

HELP, My son had a mobile broadband account for his student digs which is now out of contract but he can't get through to you. he has asked me to sort and I have access to his account details but I cant cancel online and you are not open today ( Sunday) and I am off to Athens for work tomorrow..

Please tell me how I can cancel this account. it is paid up to date and we don't want to pay any more.

HELP please.

Jez

Tags (2)
12 REPLIES 12
Baldrick1
Moderator
Moderator
Posts: 12,223
Thanks: 5,431
Fixes: 428
Registered: ‎30-06-2016

Re: Need to cancel a contract for my son who now is out of the country.


Moderator’s Note

This topic has been moved from Everything Else to Mobile

 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

RealAleMadrid
Aspiring Hero
Posts: 2,805
Thanks: 1,466
Fixes: 59
Registered: ‎07-07-2009

Re: Need to cancel a contract for my son who now is out of the country.

@jezsuttonuk  Plusnet do not do "mobile broadband accounts" so do you mean a normal fixed line broadband account?

jezsuttonuk
Dabbler
Posts: 11
Registered: ‎29-08-2017

Re: Need to cancel a contract for my son who now is out of the country.

Must be then. I have all the details if someone can help

jezsuttonuk
Dabbler
Posts: 11
Registered: ‎29-08-2017

Re: Need to cancel a contract for my son who now is out of the country.

I need to cancel a broadband account not a mobile account

RealAleMadrid
Aspiring Hero
Posts: 2,805
Thanks: 1,466
Fixes: 59
Registered: ‎07-07-2009

Re: Need to cancel a contract for my son who now is out of the country.

@Baldrick1 I think this needs moving to the  My Account/Billing forum board

Anonymous
Not applicable

Re: Help cancelling my sons broadband account

Screenshot 2023-08-13 at 19-27-01 Plusnet Contact Plusnet.png

Screenshot 2023-08-13 at 19-31-22 Plusnet Contact Plusnet.png

jgb
Champion
Posts: 875
Thanks: 560
Fixes: 22
Registered: ‎01-08-2007

Re: Help cancelling my sons broadband account

@jezsuttonuk 

Or see this link

 https://www.plus.net/help/legal/cancellation-policy/

for the postal address to write to to cancel - see Requesting Cease of Service.

Mustrum
Community Veteran
Posts: 3,634
Thanks: 1,074
Fixes: 77
Registered: ‎13-08-2015

Re: Need to cancel a contract for my son who now is out of the country.

Just give them a call, they are open 8 - 8 7 days a week.

tel:+44-800-432-0200

Mav
Moderator
Moderator
Posts: 22,603
Thanks: 4,809
Fixes: 517
Registered: ‎06-04-2007

Re: Need to cancel a contract for my son who now is out of the country.

Moderator's note(s):

With further information supplied this thread has been moved from Everything Else to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Mav
Moderator
Moderator
Posts: 22,603
Thanks: 4,809
Fixes: 517
Registered: ‎06-04-2007

Re: Need to cancel a contract for my son who now is out of the country.

Moderator's note by Mike (Mav): Two threads merged.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

jezsuttonuk
Dabbler
Posts: 11
Registered: ‎29-08-2017

Re: Need to cancel a contract for my son who now is out of the country.

I rang the number listed for cancellations at 16:56 yesterday ( Sunday) and the recorded message said it was closed.

So Plusnet you failed.

jab1
Legend
Posts: 18,598
Thanks: 6,051
Fixes: 280
Registered: ‎24-02-2012

Re: Need to cancel a contract for my son who now is out of the country.

@jezsuttonuk If the account is in your sons name, he will have to write in. Plusnet do not accept account changes/cancellations from a third party.

John