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Need to cancel a contract for my son who now is out of the country.

jezsuttonuk
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Posts: 11
Registered: ‎29-08-2017

Need to cancel a contract for my son who now is out of the country.

HELP, My son had a mobile broadband account for his student digs which is now out of contract but he can't get through to you. he has asked me to sort and I have access to his account details but I cant cancel online and you are not open today ( Sunday) and I am off to Athens for work tomorrow..

Please tell me how I can cancel this account. it is paid up to date and we don't want to pay any more.

HELP please.

Jez

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12 REPLIES 12
Baldrick1
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Re: Need to cancel a contract for my son who now is out of the country.


Moderator’s Note

This topic has been moved from Everything Else to Mobile

 

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RealAleMadrid
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Re: Need to cancel a contract for my son who now is out of the country.

@jezsuttonuk  Plusnet do not do "mobile broadband accounts" so do you mean a normal fixed line broadband account?

jezsuttonuk
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Posts: 11
Registered: ‎29-08-2017

Re: Need to cancel a contract for my son who now is out of the country.

Must be then. I have all the details if someone can help

jezsuttonuk
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Posts: 11
Registered: ‎29-08-2017

Re: Need to cancel a contract for my son who now is out of the country.

I need to cancel a broadband account not a mobile account

RealAleMadrid
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Re: Need to cancel a contract for my son who now is out of the country.

@Baldrick1 I think this needs moving to the  My Account/Billing forum board

Anonymous
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Re: Help cancelling my sons broadband account

Screenshot 2023-08-13 at 19-27-01 Plusnet Contact Plusnet.png

Screenshot 2023-08-13 at 19-31-22 Plusnet Contact Plusnet.png

jgb
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Re: Help cancelling my sons broadband account

@jezsuttonuk 

Or see this link

 https://www.plus.net/help/legal/cancellation-policy/

for the postal address to write to to cancel - see Requesting Cease of Service.

Mustrum
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Re: Need to cancel a contract for my son who now is out of the country.

Just give them a call, they are open 8 - 8 7 days a week.

tel:+44-800-432-0200

Mav
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Re: Need to cancel a contract for my son who now is out of the country.

Moderator's note(s):

With further information supplied this thread has been moved from Everything Else to My Account/Billing.

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Mav
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Re: Need to cancel a contract for my son who now is out of the country.

Moderator's note by Mike (Mav): Two threads merged.

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jezsuttonuk
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Registered: ‎29-08-2017

Re: Need to cancel a contract for my son who now is out of the country.

I rang the number listed for cancellations at 16:56 yesterday ( Sunday) and the recorded message said it was closed.

So Plusnet you failed.

jab1
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Re: Need to cancel a contract for my son who now is out of the country.

@jezsuttonuk If the account is in your sons name, he will have to write in. Plusnet do not accept account changes/cancellations from a third party.

John