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Need to cancel / Close my account, Procedure ?

StuartUK35
Grafter
Posts: 278
Registered: 09-09-2011

Need to cancel / Close my account, Procedure ?

Whats the score with closing/ceasing my account ?
I have Fibre service only with PlusNet, wife wants to move house, and IS  Sad
So the house were moving to is like 3rd world style, IE:  Estimated broadband speed is 3mb (ADSL only).
Cant keep the fibre service, plus I don't want the service in my name at the new address...
Is it just a case of raise a support ticket to give 30 days notice Huh (am out of contract)
4 REPLIES
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: Need to cancel / Close my account, Procedure ?

You should phone Residential cancellations
    0800 013 2632
    0330 123 9197
    8am - 8pm Monday to Friday
    9am - 7pm Saturday
    9am - 6pm Sunday
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Need to cancel / Close my account, Procedure ?

Indeed,
Oldjim is correct the best thing for you to do to contact our house moves team.
Or I could if you want get someone to ring you?!?!
Smiley
StuartUK35
Grafter
Posts: 278
Registered: 09-09-2011

Re: Need to cancel / Close my account, Procedure ?

nah
its OK, will ring the number...
Theres always that possibility I will come back to plusnet if I move back to Cardiff and into an FTTC area within 5 months Smiley
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Need to cancel / Close my account, Procedure ?

Okay cool,
Good luck with the move.