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Need to cancel / Close my account, Procedure ?
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Need to cancel / Close my account, Procedure ?
20-01-2015 10:58 AM
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Whats the score with closing/ceasing my account ?
I have Fibre service only with PlusNet, wife wants to move house, and IS
So the house were moving to is like 3rd world style, IE: Estimated broadband speed is 3mb (ADSL only).
Cant keep the fibre service, plus I don't want the service in my name at the new address...
Is it just a case of raise a support ticket to give 30 days notice (am out of contract)
I have Fibre service only with PlusNet, wife wants to move house, and IS
So the house were moving to is like 3rd world style, IE: Estimated broadband speed is 3mb (ADSL only).
Cant keep the fibre service, plus I don't want the service in my name at the new address...
Is it just a case of raise a support ticket to give 30 days notice (am out of contract)
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Re: Need to cancel / Close my account, Procedure ?
20-01-2015 11:00 AM
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You should phone Residential cancellations
0800 013 2632
0330 123 9197
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
0800 013 2632
0330 123 9197
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
Message 2 of 5
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Re: Need to cancel / Close my account, Procedure ?
20-01-2015 11:23 AM
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Indeed,
Oldjim is correct the best thing for you to do to contact our house moves team.
Or I could if you want get someone to ring you?!?!
Oldjim is correct the best thing for you to do to contact our house moves team.
Or I could if you want get someone to ring you?!?!
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Re: Need to cancel / Close my account, Procedure ?
20-01-2015 11:33 AM
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nah
its OK, will ring the number...
Theres always that possibility I will come back to plusnet if I move back to Cardiff and into an FTTC area within 5 months
its OK, will ring the number...
Theres always that possibility I will come back to plusnet if I move back to Cardiff and into an FTTC area within 5 months
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Re: Need to cancel / Close my account, Procedure ?
20-01-2015 11:37 AM
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Okay cool,
Good luck with the move.
Good luck with the move.
Message 5 of 5
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