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Need to access deleted email account

tillyp236
Newbie
Posts: 4
Registered: ‎05-08-2021

Need to access deleted email account

Hi there, are you able to do the same with my sister's account? 

We're trying to change the email for a company with which if we cannot, we will unfortunately lose £280 worth of games, so any help would be appreciated!!

The email is  [Removed] if this helps. We just need the email account open in order to change it to an updated one as our father accidentally deleted our emails with this address when we moved house. 

 

Thank you and hope to get an answer from you soon

Tilly

 

Moderators Note: Personal information removed and topic title changed.

8 REPLIES 8
dvorak
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Re: Account and Email account deleted by Plusnet


Moderators Note


This topic has been split from an old post and moved to My Account / Billing

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tillyp236
Newbie
Posts: 4
Registered: ‎05-08-2021

Need to access deleted email account

Hi there,

Come into a sticky situation which I am only just beginning to sort out where I have been locked out of my account on Origin (an EA platform) which uses a plusnet email address.

However, this is because my father accidentally deleted the plusnet email (and all our emails associated with plusnet) when we moved house. This is a big problem as there is roughly £280 worth of games on Origin which I am not prepared to lose. We move house in 2019, which is when I'm pretty sure we lost these email accounts. 

If I am able to have access to the email account just to change the email address associated with the Origin account, that would be amazing. I don't need any old emails. 

Fingers crossed this can be resolved. 

 

dvorak
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Re: Need to access deleted email account


Moderators Note


Topics on same subject from same OP merged.

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tillyp236
Newbie
Posts: 4
Registered: ‎05-08-2021

Re: Need to access deleted email account

Hi sorry, not sure what this means

dvorak
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Re: Need to access deleted email account

Just making sure that all posts are in the correct place and together.

You'll need to wait for a staff member to offer some assistance.
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BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
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Registered: ‎24-04-2017

Re: Need to access deleted email account

Hi @tillyp236, thanks for getting in touch and welcome to our Community Forums.
I'm afraid unless we're advised prior to the closure of the account, any emails closed during the process of cancelling the service with us can't be re-activated. I'm sorry this is the case and for any inconvenience caused due to this.

tillyp236
Newbie
Posts: 4
Registered: ‎05-08-2021

Re: Need to access deleted email account

Hi there,
Thank you for your response and I understand - however I saw an old post from a couple years back that suggested it was possible to access the closed email account (although not any previous emails) even though the customer hadn’t advised prior to the cancellation of the service.

Is there nothing that can be done? I’m grasping at anything at this point just to have access to the account or anything to be able to change the email of my Origin account - the EA bots are driving me round the bend.

Hope to hear from you soon and I understand if nothing can be done..
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Need to access deleted email account

Hi @tillyp236, thanks for getting back to us and I wish we could do more. Unfortunately our processes over the years have changed and I can confirm activating closed email account isn't something that's possible if a sufficient amount of time has passed since it was closed.
I do with you all the best in trying to get access to your old account however.