Need some advice on house move
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Need some advice on house move
09-08-2012 11:48 PM
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They are blaming this on the line not having a active line and blaming olympics for not having engineers avalible.
Im currently studying online through open university and am unemplyed so i need the internet to look for work.
They say theres nothing they can do to speed it up i need some advice i dont want to switch as i dont want the hastle but i am not prepaird to wait 5 weeks.
Also when i asked about bill they said i still need to pay it even though im without phone and broadband for 5 weeks.
So i need some advice as im getting no service from plusnet at all.
They say no over provider can do it quicker but as im without it for 5 weeks i might as well cancle the lot and switch to a cheaper provider.
Re: Need some advice on house move
10-08-2012 9:12 AM
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Once you are up and running the normal practice is to credit the payments you made while off line.
The only way you will get the internet in the meantime is via a mobile phone (expensive) or to use a wifi hot spot (or a pub or coffee shop with free wifi)
Re: Need some advice on house move
10-08-2012 9:24 AM
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Sadly, as we share the network with almost all other providers we are all at mercy to the same engineers availability, meaning that both ourselves and our competitors will only be able to offer you the next appointment that BT can do in the area, which should always be the same date.
If you call the team or PM a staff member your new address we might be able to double check if anything has changed for you. Sometimes we do manage to secure cancellations and bring dates forward but of course this can't be guaranteed.
Quote from: Oldjim Once you are up and running the normal practice is to credit the payments you made while off line.
For the period of time you are without service I can look to get the service charges reduced. You can either call our team to arrange this or if you PM me your username I can take care of this for you
Re: Need some advice on house move
10-08-2012 12:26 PM
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Re: Need some advice on house move
10-08-2012 1:20 PM
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I am moving house which is a stressfull time and you guys are not making it easier.
Re: Need some advice on house move
10-08-2012 1:38 PM
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Re: Need some advice on house move
10-08-2012 2:24 PM
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After we spoke earlier the appointment we tried to book for the 16th of august was rejected as this appointment was booked while we were speaking. Sadly there was no way for us to foresee this during our telephone call. I called you back and explained I had been able to request the 25th August which I am still hopeful to book for you. These appointments are not confirmed straight away by BT and so I am currently monitoring your account to ensure this is confirmed.
I am sorry for any confusion caused however we are doing everything we can to resolve this as soon as possible for you.
Re: Need some advice on house move
10-08-2012 3:37 PM
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Re: Need some advice on house move
10-08-2012 3:49 PM
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Quote from: jamiekerk cancled my acount person who delt with that was extremly rude and slammed phone down
I am sorry to hear that Jamie. I had just checked your account and noticed you had decided to cancel the housemove order. I will speak to the agents manager and feedback your comments, They will then have a listen to that call and take appropriate action. I really am sorry if the agent was rude, This is not something we expect of our staff and is certainly not considered acceptable.
I will cancel the new line appointment you booked with us however if you change your mind please do not hesitate to contact us. Our team would be happy to rebook your appointment for you at any time. Hopefully without such a long lead time from BT
Re: Need some advice on house move
10-08-2012 6:14 PM
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Quote from: LukeAger
Quote from: jamiekerk cancled my acount person who delt with that was extremly rude and slammed phone down
I am sorry to hear that Jamie. I had just checked your account and noticed you had decided to cancel the housemove order. I will speak to the agents manager and feedback your comments, They will then have a listen to that call and take appropriate action. I really am sorry if the agent was rude, This is not something we expect of our staff and is certainly not considered acceptable.
I will cancel the new line appointment you booked with us however if you change your mind please do not hesitate to contact us. Our team would be happy to rebook your appointment for you at any time. Hopefully without such a long lead time from BT
Yeah i know there was nothing you could do you tried your best couldnt ask for more you was spot on but o well nothing more could be done so i wasnt left with any choice.
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