Need help with outstanding Questions please

[#1]

UPDATE

A number of people on this form have mentioned that some systems have trouble with passwords that include "&".

I have changed my password, which includes special chars but NOT "&" and so far have logged in and out 6 time successfully.

My Router was still working and connected using my temp PW but I have now updated it to match my new BB password and it is still working ok.

Whilst in my Account I noted that my next payment is due tomorrow (28th) but not clear how much I will be billed and if only for BB (as previously mentioned I have paid for 12 months Line Rental up front).

Will you please check that my next bill is correct (BB only) and includes a refund to correct my overpayment.

Thanks for your help.

[#2]

Hi Lauren

Received you Text and email

Can't reply to text and my email saying:

Hi Lauren

Have you seen my UPDATE posted about 2 hours ago?

Regards

Reply saying:

Hi,

Thank you for your email. Unfortunately we don't pick up any emails sent to this address.

[#3]

Hi Lauren

Just tried again and can still access my BB Account.

Please update me regarding Billing overcharge and details of payment due tomorrow (question 190289866)

Thanks

[#4]

Thanks for confirming that @SoFarSoGood.

That's at least the smaller issue resolved for now.

With regards the billing issue - I've updated the ongoing ticket accessible here for your records.  It looks as though the account is being affected by an ongoing issue, as we're not able to access the billing side of things either.

We've raised the issue to our InfOps team as part of their ongoing investigation but I'm afraid that we're unable to provide an ETA on a fix as of yet.

We're sincerely sorry for the continued inconvenience.

[#5]

Hi OskarPapa

Yes, good to be able to log in to my BB account again.

Regarding your billing access issue, I am surprised your Management are allowing this to go on unresolved for so long. 

Hope it gets fixed soon.

Thanks for your help.

[#6]

Hi OskarPapa

Any news as to when billing issue will be fixed?

Why can't you process refunds to correct over payments until the problem is fixed?

Regards

[#7]

Hi @SoFarSoGood

I'm really sorry but as previously advised we don't have any further updates regarding this issue. 

If we are unable to access customers billing pages, we are unable to process refunds or credits. 

We're really sorry for any inconvenience caused and we will contact you, once we have an update to provide. 

Kind Regards