Need help closing my account
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Need help closing my account
on 26-05-2020 7:44 PM - last edited on 26-05-2020 8:51 PM by Strat
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Hi its been almost 2 months i left plusnet and you still have my payment details saved which im not able to delete, so i wish for those to be removed and for my account to be closed.
My account is still showing upcoming bills ? Ive paid all my final bills and there should not be anymore.
If someone could look into this for me id be greatfull, i have replied to the ticket system you have but no one ever replies to it.
My account number is [Removed]
Thanks
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
Re: Need help closing my account
27-05-2020 10:35 AM
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Hi @helpmepeas, thanks for getting in touch
Would you be able to private message the account username and we can take a look into this for you.
Once you've sent the PM, please let us know via this public thread
Regards
Re: Need help closing my account
30-05-2020 9:34 AM
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Sent you it 👍
Re: Need help closing my account
01-06-2020 11:43 AM
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Thanks for getting back to us @helpmepeas
The cancellation has been processed and the refunds processed via cheque.
Let us know if there's anything else we can help with
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