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Need help closing my account

helpmepeas
Newbie
Posts: 5
Thanks: 2
Registered: ‎26-05-2020

Need help closing my account

Hi its been almost 2 months i left plusnet and you still have my payment details saved which im not able to delete, so i wish for those to be removed and for my account to be closed.

My account is still showing upcoming bills ? Ive paid all my final bills and there should not be anymore.

If someone could look into this for me id be greatfull, i have replied to the ticket system you have but no one ever replies to it.

My account number is [Removed]

Thanks

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

3 REPLIES 3
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: Need help closing my account

Hi @helpmepeas, thanks for getting in touch

 

Would you be able to private message the account username and we can take a look into this for you. 

 

Once you've sent the PM, please let us know via this public thread

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
helpmepeas
Newbie
Posts: 5
Thanks: 2
Registered: ‎26-05-2020

Re: Need help closing my account

Sent you it 👍

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,142
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Need help closing my account

Thanks for getting back to us @helpmepeas

The cancellation has been processed and the refunds processed via cheque.

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team