Need clarification regarding promised upgrade.

[#1]

Hello,
Having signed up for Plusnet just before the new 50% off and Unlimited bandwith offer was advertised I placed a call with Plusnet support before the engineer came to fit my new fibre broadband. After discussing my situation with a Plusnet rep I was told that once my line was active they would switch me on to the new deal (i.e 50% off for 6 months and unlimited bandwith).
As of today I am still waiting to be switched. Here is a link to the support ticket which was raised in regards to this issue - https://www.plus.net/wizard/?p=view_question&id=63646653
If someone could please advise that would be great.
Best Regards,
Ricky.

[#2]

A staff member will likely pick this up in the morning though you could phone Customer Care if you want to try to get things moving quicker.

[#3]

Hi there,
That should have been sorted out for you now, please let us know if not?