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Need a 10 day grace period on our bill..

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Newbie
Posts: 2
Registered: ‎25-03-2020

Need a 10 day grace period on our bill..

Hi guys, how do we apply for a 14 day grace period so we have to time to pay our bill without losing the internet 

4 REPLIES 4
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Moderator
Moderator
Posts: 23,481
Thanks: 4,012
Fixes: 1,028
Registered: ‎11-01-2008

Re: Need a 10 day grace period on our bill..


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

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If it fixed it click 'This fixed my problem'
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Plusnet Help Team
Plusnet Help Team
Posts: 15,033
Thanks: 426
Fixes: 122
Registered: ‎27-04-2007

Re: Need a 10 day grace period on our bill..

Hi there, I've just removed the browsing restrictions from your account, please give us a shout if there's still an issue. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎25-03-2020

Re: Need a 10 day grace period on our bill..

Hi Adam, 

Due to the coronavirus we have had to make a claim to UC! can we possibly delay our payment until we get paid on the 19th and have it set up for this day going forward please?

 

Thanks keep safe

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Plusnet Help Team
Plusnet Help Team
Posts: 741
Thanks: 128
Fixes: 38
Registered: ‎24-04-2017

Re: Need a 10 day grace period on our bill..

Hi @DanShez, thanks for getting back to us and I'm sorry to hear the current climate is causing such difficulties. I've looked into your account and although I can't confirm my actions over this support channel I've updated a ticket which can be seen here.
I hope this helps.

 Ben Devine
 Plusnet Help Team