Need To Upgrade Account
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Need To Upgrade Account
02-08-2012 6:17 PM
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OK we have been a customer now for nearly 1 whole month, so far so good
However we have completely used the 60GB allowance, our bill is due to be produced on the 6th and so far over the last few days we are already onto our 2nd 5GB top up, really not good at a fiver a throw! Now we wish to upgrade to the new 120GB plan from as soon as is humanly possible, the 6th I presume? also we want to add on the priority traffic for another fiver a month, I am right in presuming this will speed up voice calls on messenger and Skype? I would also like to request if possible to have our upload speed uncapped, I have noticed arounf the forum you can push it upto around 1mb up which would be great, especially with the birth of Office 2013 and Skydrive amongst other storage solutions I use.
Now I am looking for some reassurance that these changes will:
a/ NOT affect our special reduced price offer as a new customer
&
b/ NOT affect our 50 quid cashback that should be due any time soon.
Could one of you kind plusnet staff please offer this reassurance and get the wheels moving so all this can happen for our next billing date on 6th August?
Thanks in advance
Re: Need To Upgrade Account
02-08-2012 9:14 PM
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As a side note, Office 2013? Ouch. It's so ugly.
Re: Need To Upgrade Account
03-08-2012 9:41 AM
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Quote a/ NOT affect our special reduced price offer as a new customer
You'll receive the same discount, so your price will increase slightly as the 120GB product is more expensive.
Quote b/ NOT affect our 50 quid cashback that should be due any time soon.
This won't be affected.
Let us know if you're happy with this and we'll schedule the change for your next billing date.
Re: Need To Upgrade Account
03-08-2012 10:04 AM
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Just 1 last thing, the priority traffic will this improve my video call performance in Skype and messenger?
Thanks
Re: Need To Upgrade Account
03-08-2012 10:06 AM
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http://usergroup.plus.net/prodcomp1.php
Re: Need To Upgrade Account
03-08-2012 10:10 AM
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Quote from: PembsPanther Just 1 last thing, the priority traffic will this improve my video call performance in Skype and messenger?
Does that mean you are current experiencing problems?
Ex-Broadband Service Manager
Re: Need To Upgrade Account
03-08-2012 10:35 AM
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Thanks for the replies, yes we are having a few problems currently mainly with Messenger, I speak to a relative who is also with PN he like to play some of the games on MSN with me, the video chat can be a bit laggy at times, I am 99% sure it is nothing my end as I have a wires Ethernet connection to the router and after running speed tests I achieve on average an 8mb connection consistently, I logged into his machine via logmein.com and ran a speedtext, now I was remotely logged in so obviously that made a difference but speedtest.net reported back he was only getting just over 1mb connection, I told him to have a shuffle round of his computer so he could connect it via ethernet to see if that made any difference, not spoke to him since.
I was thinking of trying the priority traffic just to see if it made any difference, my son is pestering to set his Xbox up via wireless so assume it will come in handy for that?
Anyway Chris if you are still there could you please arrange for the changes to go ahead for my next billing date that I believe is the 6th, just to confirm:
1/ Upgrade to the 120gb plan
2/ Add priority traffic
3/ Uncap upload speed
Thanks in advance for that, I have to say I am hugely impressed with PN so far and being able to use this forum to communicate with PN is fantastic
Re: Need To Upgrade Account
03-08-2012 10:42 AM
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If you are seeing buffering, or poor quality video calls, you should let us know so we can make sure all is ok!
Ex-Broadband Service Manager
Re: Need To Upgrade Account
03-08-2012 10:59 AM
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Thanks for the reply, no buffering my end at all as said I am 99% sure it is at his end, I will be speaking to him over the weekend hopefully he will have connected via ethernet and then I can see if it has improved, if not I will get him to report it and see if there is anything that can be done.
I will still go ahead with the priority traffic for me, hopefully Chris will see this and update the 3 things for me.
Re: Need To Upgrade Account
03-08-2012 11:04 AM
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http://www.bbc.co.uk/iplayer/diagnostics
The Pro add-on should not make any difference to streaming, Skype and Messenger as those are already prioritised on your current account. Where it does make a difference is in downloads that you find run at speeds below what you get on speed tests (providing it's not the other end causing the slow down!).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Need To Upgrade Account
03-08-2012 11:20 AM
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Re: Need To Upgrade Account
03-08-2012 11:24 AM
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We can certainly add the Pro add-on, as jelv has jost pointed out, internet activity like Skype will always be given priority, you can see all about our <a href="http://www.plus.net/support/broadband/speed_guide/traffic_management.shtml>traffic management</a>. It will help on other areas of internet activity, let me know what you want to do.
Uncapping your upload speed is a chargeable service as you are currently on 20CN(ADSL) as 21CN is not available at your exchange, you can uncap this <a href="http://trials.plus.net">here</a> by choosing Max Premium (Faster upload speeds).
I've upgraded your account to our 120GB package and this will take effect from your next billing date, as Chris mentioned your discount's will still be applied.
Re: Need To Upgrade Account
03-08-2012 1:13 PM
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I will ponder on the priority traffic as if there is no difference in Skype etc there is probably no point, I am more than satisfied with everything else.
Thanks again
Re: Need To Upgrade Account
03-08-2012 3:30 PM
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