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Name Change not showing on my online account

FIXED
nmh
Newbie
Posts: 1
Registered: ‎17-02-2023

Name Change not showing on my online account

I recently changed my name via deed poll. I called Plusnet back on 23/01/2023. I had an email that confirmed the name had been changed. However, when I go to manage account on my online account it is still showing my old name. I have raised this issue by adding details to the original ticket but it is still showing my old name under manage account. I thought it would take time to show online but I didn't think it would still be the same by 17/02/2023. Does anyone know what I need to do to update the name on my online account?

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,876
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Name Change not showing on my online account

Fix

Hi @nmh 

I'm really sorry to hear this has happened

I've updated the account now and you should get a e-mail confirmation this time

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team