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Name Change for Mobile Account

fngIng
Newbie
Posts: 1
Registered: ‎13-02-2022

Name Change for Mobile Account

I've looked on the Community & followed the instructions to go to My Account - neither the web or app versions allow me to change the name I am greeted by when I log in.

 

Thanks

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Name Change for Mobile Account

Thanks for your post @fngIng and welcome to our Community Forums.

I'm afraid that we can't change the name of a mobile account, due to the credit checks we'd go through when you sign up.

Is there a spelling mistake in the name we hold for you or have you changed your name via Deedpoll?

Feel free to private message me, if you prefer to discuss further in a non-public space.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet