NO email to claim Cashback

[#1]

Hi

I signed up on went live on 18th September and I have not had an email to claim my cash back card, I have check my spam folder and nothing in in there.

Should i not have had that by now as it is nearly a month since I went live?

[#2]

I am in the same situation, we went live on Sept 11th, called after a few weeks and was told I would get an email by Oct 2nd, still waiting for any kind of response from Plusnet.

[#3]

Thanks for getting in touch @Jason78

I'm sorry to hear that you haven't received your cashback e-mail. I've redeemed this on your behalf and you should receive the cashback within the post in the next 30 days

@Lizzy99

One of my colleagues is looking into this for you and will respond to your other post shortly