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NO email to claim Cashback

Jason78
Newbie
Posts: 1
Registered: ‎11-10-2019

NO email to claim Cashback

Hi

I signed up on went live on 18th September and I have not had an email to claim my cash back card, I have check my spam folder and nothing in in there.

Should i not have had that by now as it is nearly a month since I went live?Huh

2 REPLIES 2
Lizzy99
Hooked
Posts: 6
Registered: ‎11-10-2019

Re: NO email to claim Cashback

I am in the same situation, we went live on Sept 11th, called after a few weeks and was told I would get an email by Oct 2nd, still waiting for any kind of response from Plusnet.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
Thanks: 995
Fixes: 403
Registered: ‎01-01-2012

Re: NO email to claim Cashback

Thanks for getting in touch @Jason78

I'm sorry to hear that you haven't received your cashback e-mail. I've redeemed this on your behalf and you should receive the cashback within the post in the next 30 days

 

@Lizzy99

One of my colleagues is looking into this for you and will respond to your other post shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team