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Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

Plusnet Help Team
Plusnet Help Team
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Registered: ‎25-03-2015

Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????


@MisterW wrote:

For anyone with an included call plan, as long as their call charges are 0.0 would they ever check their call records for calls such as these ?   


123 calls aren't included on call plans, so they'd show up. 

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
198kHz
Aspiring Hero
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Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

I'd be very surprised if this fault was not causing nuisance calls to 112 (999 equivalent), which as far as I'm aware does not appear on bills.

 

Would Plusnet be able to enquire if the 999 service in Manchester has recently had a spate of such calls?

To err is human, but to really foul things up requires a computer.
Superuser
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Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

@198kHz,

Based on your engineering experience how would a problem such as this be located?  Given the pulse generation is intermittent, short of checking the whole length of the haystack suspect cable pair, how would the location of the short be found?

Is the right answer here a d-side and e-side swap?

198kHz
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Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

For the reasons I gave in Message 14, I think it's quite possible that the problem is in the OP's property - hence my advice to prove that first.

 

If it proves to be outside the property, then assuming that there is a dropwire feed, that would be an obvious suspect.

 

A D-side swap would be next, followed by an E-side swap.

 

If all else fails, then have a look in the exchange, checking for bits of loose wire on the frames, then ultimately swapping equipment items, ports etc.

 

It's an interesting case, which in ye olden dayes would have been handled from start to finish by an old-style SFI officer. How such things are managed in these days of computer allocated 'tasks' I don't know.

To err is human, but to really foul things up requires a computer.
colbrad
Grafter
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Registered: ‎17-12-2009

Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

Did the OP have their issue resolved?

I've just noticed 3 separate calls to 123 on my new bill. I live alone and don't have a home phone connected.
Can someone at Plusnet advise? Thanks

EDIT
Just spoke to billing department and been told these calls shouldn't have appeared on my bill and I will be refunded. Potentially the calls are from a nearby engineer dialling from the local box in combination with a crossed line diverting it onto my line which is slightly confusing.
Anyway, my phone line is going to be monitored for the next 2 months in case it happens again.

serenityjane
Newbie
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Registered: ‎03-05-2016

Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

Hi, 

 

I'm glad you've got it sorted, this is happening more and more, and many people are not checking their bills.  I also got mine refunded after a painstaking process lasting a few weeks. And Plusnet didn't even apologise or offer me anything out of courtesy for my tireless phone calls and stressing. Oh well, i'll be leaving them as soon as the contract is done with!!!. Regards

colbrad
Grafter
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Registered: ‎17-12-2009

Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

Yes, I only noticed while updating my monthly direct debits and saw the extra amount for phone calls that shouldn't have been on there.

Was your refund on an invoice the following month? I didn't ask how long it would be.

serenityjane
Newbie
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Registered: ‎03-05-2016

Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

Hi there,

 

Yes the refund went onto my next bill as a credit, so you should see it on your billing statement.  Hope you do not have further issues, with regards

Serenity

198kHz
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Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

@serenityjane  Glad to hear that your problem is sorted, and you're getting financial recompense.

 

I've been following this thread and contributing ideas - can you, or PN, please enlighten us as to what the solution was?

To err is human, but to really foul things up requires a computer.
serenityjane
Newbie
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Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

Hi there,

 

Plusnet still don't know what caused this problem. I received an email stating that they have now rectified the fault, and when I questioned what the fault was they were adamant that a person had been tampering with the Openreach street cabinet/box.  I personally don't think this is the reason.  So as far as I know it is still a mystery!!!. Sorry I couldn't help further.

colbrad
Grafter
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Registered: ‎17-12-2009

Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

Thanks, I'll keep a check on my next bill Thumbs Up

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198kHz
Aspiring Hero
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Re: Mystery calls to local numbers and 123 numbers but I have no phone connected???????????

@serenityjane  Thanks for passing on what you've been told.

 

I don't believe it either.

To err is human, but to really foul things up requires a computer.