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Mystery 123 calls

mort7890
Pro
Posts: 547
Thanks: 86
Fixes: 4
Registered: ‎28-06-2007

Mystery 123 calls

Mystery 123 calls started again so watch your bills

8 REPLIES 8
mort7890
Pro
Posts: 547
Thanks: 86
Fixes: 4
Registered: ‎28-06-2007

Re: Mystery 123 calls

I look after a Church Account and we have been charged for 9 calls to 123

Gel
Aspiring Champion
Posts: 2,199
Thanks: 264
Fixes: 26
Registered: ‎02-08-2007

Re: Mystery 123 calls

Often used by Openreach Engineers to check lines; complain to PN about it, and
they should cancel.
Why they haven't access to a line that's free is a mystery.
Mads
Seasoned Champion
Posts: 1,873
Thanks: 197
Fixes: 79
Registered: ‎06-08-2018

Re: Mystery 123 calls

Hi @mort7890,

 

If you could drop me a PM with the username for that account I can look further into it for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


billnotben
Community Veteran
Posts: 7,563
Thanks: 2,072
Fixes: 2
Registered: ‎23-09-2010

Re: Mystery 123 calls

Strange to see 123 mentioned here. Had one on my last BT bill.

Was over 50p for a two second call. I couldn't place making such a call.

After reading this post I think I'll be giving BT a ring.

198kHz
Seasoned Hero
Posts: 5,526
Thanks: 2,442
Fixes: 36
Registered: ‎30-07-2008

Re: Mystery 123 calls

It's no mystery -

https://www.ispreview.co.uk/index.php/2015/11/phantom-calls-to-the-123-speaking-clock-on-bt-openreac...

More likely to be Kelly's or Quinn contractors than Openreach.

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
mort7890
Pro
Posts: 547
Thanks: 86
Fixes: 4
Registered: ‎28-06-2007

Re: Mystery 123 calls

@billnotben

Mine was for 0 seconds

Mads
Seasoned Champion
Posts: 1,873
Thanks: 197
Fixes: 79
Registered: ‎06-08-2018

Re: Mystery 123 calls

Hi @mort7890,

 

Thanks for sending me that information, I have replied to your complain ticket here.

 

Let us know if there is anything else we can help you out with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


RobPN
Hero
Posts: 4,583
Thanks: 2,351
Fixes: 13
Registered: ‎17-05-2013

Re: Mystery 123 calls


@Gel wrote:

Why they haven't access to a line that's free is a mystery.

@Gel

They do have access to a free line-testing service number - i.e. 17070

I suspect it's quicker to dial 3 digits than 5, and it's free to them as the customer whose line has just been 'tested' by calling '123' gets landed with the bill.

 

Edit: typo