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Mystery 123 calls

mort7890
Rising Star
Posts: 273
Thanks: 36
Fixes: 1
Registered: ‎28-06-2007

Mystery 123 calls

Mystery 123 calls started again so watch your bills

8 REPLIES 8
mort7890
Rising Star
Posts: 273
Thanks: 36
Fixes: 1
Registered: ‎28-06-2007

Re: Mystery 123 calls

I look after a Church Account and we have been charged for 9 calls to 123

Gel
Seasoned Pro
Posts: 1,810
Thanks: 194
Fixes: 17
Registered: ‎02-08-2007

Re: Mystery 123 calls

Often used by Openreach Engineers to check lines; complain to PN about it, and
they should cancel.
Why they haven't access to a line that's free is a mystery.
Plusnet Help Team
Plusnet Help Team
Posts: 1,103
Thanks: 109
Fixes: 50
Registered: ‎06-08-2018

Re: Mystery 123 calls

Hi @mort7890,

 

If you could drop me a PM with the username for that account I can look further into it for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Community Veteran
Posts: 6,378
Thanks: 1,249
Fixes: 1
Registered: ‎23-09-2010

Re: Mystery 123 calls

Strange to see 123 mentioned here. Had one on my last BT bill.

Was over 50p for a two second call. I couldn't place making such a call.

After reading this post I think I'll be giving BT a ring.

198kHz
Aspiring Hero
Posts: 3,771
Thanks: 678
Fixes: 15
Registered: ‎30-07-2008

Re: Mystery 123 calls

It's no mystery -

https://www.ispreview.co.uk/index.php/2015/11/phantom-calls-to-the-123-speaking-clock-on-bt-openreac...

More likely to be Kelly's or Quinn contractors than Openreach.

To err is human, but to really foul things up requires a computer.
mort7890
Rising Star
Posts: 273
Thanks: 36
Fixes: 1
Registered: ‎28-06-2007

Re: Mystery 123 calls

@billnotben

Mine was for 0 seconds

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,103
Thanks: 109
Fixes: 50
Registered: ‎06-08-2018

Re: Mystery 123 calls

Hi @mort7890,

 

Thanks for sending me that information, I have replied to your complain ticket here.

 

Let us know if there is anything else we can help you out with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


RobPN
Aspiring Hero
Posts: 2,338
Thanks: 830
Fixes: 4
Registered: ‎17-05-2013

Re: Mystery 123 calls


@Gel wrote:

Why they haven't access to a line that's free is a mystery.

@Gel

They do have access to a free line-testing service number - i.e. 17070

I suspect it's quicker to dial 3 digits than 5, and it's free to them as the customer whose line has just been 'tested' by calling '123' gets landed with the bill.

 

Edit: typo