Mysterious refunds
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Mysterious refunds
25-11-2007 9:19 PM
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What would be even better is if you included the account that the bonus was for. This way we know as referrers who we've earned money from, and when it's been paid.
Re: Mysterious refunds
25-11-2007 9:33 PM
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Quote from: Rikaitch What would be even better is if you included the account that the bonus was for. This way we know as referrers who we've earned money from, and when it's been paid.
Hear here. This was promised months ago but all went quiet so I suppose PN forgot about it.
Re: Mysterious refunds
25-11-2007 9:33 PM
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Re: Mysterious refunds
25-11-2007 9:58 PM
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Quote from: littlerick I've never known anybody to complain about receiving money before.... If your not happy you can forward them onto me!
Oh don't get me wrong, I'm not complaining! I just wondered where it came from. Call me pessimistic, but past experience of money appearing out of nowhere has always come back to haunt me.
Re: Mysterious refunds
26-11-2007 9:31 AM
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Quote from: Rikaitch so why not make a little song and dance about it, at least by emailling us with something like "Congratulations. Your bonus has been paid into your specified account."
Yeah, we probably should do that. (just as long as it doesn't involve the Hamster dance!)
Ex-Broadband Service Manager
Re: Mysterious refunds
26-11-2007 9:39 AM
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To me it seems like a no brainer. If we're giving you some free cash, we should at least tell you why!
Re: Mysterious refunds
26-11-2007 9:45 AM
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We do generate a service notice on your account highlighting that the referral bonus has been generated and will be credited to your bank account.
On your account Service Notice: 46633250 is a recent example.
This should also be emailed to you. I'll drop you a PM and comfirm the details.
Quote This was promised months ago but all went quiet so I suppose PN forgot about it
Absolutely not. We have been working hard on the project to revamp the referals processes and the information which is made available to our referrers. I have been posting about this in this forum over the last few months and hopefully we'll have some definate news for you this week
Re: Mysterious refunds
27-11-2007 10:45 PM
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one today from a banner i sent by email who signed himself up and then emailed me to say he didnt see where to put my username in so he hoped i had go it - HE hopes?!!
I believe this is automatically filled in isnt it ? can you confirm that got this one today (username begins with ell...) as it was hard work and includes the phone package too !
looking forward to the revamp.
cheers
Re: Mysterious refunds
28-11-2007 8:52 AM
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Quote it is all such a mess at the moment
No argument there Richard. There is no doubt that the system has been problematic for some time and I'm being kind The referrals improvements are now in beta testing and I'll have an update by the end of the week.
I've sent you a PM regarding your recent referrals and we'll take it from there.
Re: Mysterious refunds
04-12-2007 12:29 AM
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Quote Dear Andrew,
We have great news for you! Benjamin has just signed up using your coupon code.
Therefore we have added two months of free hosting and 25000 Mb extra disk space to your account as a "thank you".
This brings your total disk space up to 411204 Mb.
Your account will be automatically renewed at 2008-06-28 - but you can just keep referring new members and you will never have to pay again 🐵
Thank you very much for your commitment towards Servage Hosting.
Re: Mysterious refunds
06-12-2007 12:44 PM
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Quote from: Mark
Quote This was promised months ago but all went quiet so I suppose PN forgot about it
Absolutely not. We have been working hard on the project to revamp the referals processes and the information which is made available to our referrers. I have been posting about this in this forum over the last few months and hopefully we'll have some definate news for you this week
Which week ?
Re: Mysterious refunds
06-12-2007 3:45 PM
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Unfortunately work is still ongoing on this project and we wont have a further update until next week.
As I mentioned before. This is a major peice of work and it has to be fully tested before we launch it.
This is still ongoing however it remains a very important peice of work for us.
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