Mysterious 123 call on my bill

Hazsmith · ‎26-02-2015

Hi,
I've been looking through my itemised bill and noticed a 123 call made at 05.22 on 31/01! Ive googled this and it's the talking clock!! I have not made this call - it's only 50p but that's not the point. I would like this to be refunded and I will be looking out for this on further bills as there is no valid reason these should mysteriously appear and I be charged.
Many thanks
Hayley

Townman · ‎22-08-2007

See http://community.plus.net/forum/index.php/topic,135360.msg1185967.html#msg1185967
Some engineers dial 123 on lines to find a "spare pair" which is very bad practise.

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AlexD · ‎06-08-2014

Evening Hayley.
Welcome to the forums!
Townman is correct - sometimes the engineers will check the line by ringing 123 which I can understand is frustrating, especially when you're paying for it.
I've updated Ticket: 99498166 on your account and hopefully we can resolve this promptly.
Thanks!

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Alex D
Plusnet Help Team