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My referals - all actvie but amount has reduced

FIXED
RichardB
Pro
Posts: 344
Thanks: 99
Fixes: 4
Registered: 19-11-2008

My referals - all actvie but amount has reduced

Hi

I see my referral payment has reduced this month.

As far as I can see all my referrals are still marked as active.

The individual amounts for each referral on a"my current referrals" page add up to my usual payment.

 

Could  a PN staff member please advise?

username: [Removed]

Regards

Richard

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 2,033
Fixes: 359
Registered: 21-04-2017

Re: My referals - all actvie but amount has reduced

Hi Richard

 

I've raised a ticket with our billing team to investigate this.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RichardB
Pro
Posts: 344
Thanks: 99
Fixes: 4
Registered: 19-11-2008

Re: My referals - all actvie but amount has reduced

Thanks Gents.
Mav for hiding my username and Anoush for raising the ticket :-)
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 2,033
Fixes: 359
Registered: 21-04-2017

Re: My referals - all actvie but amount has reduced

Teamwork Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RichardB
Pro
Posts: 344
Thanks: 99
Fixes: 4
Registered: 19-11-2008

Re: My referals - all actvie but amount has reduced

To follow up, the response to the ticket was:

Dear Mr XXX

Part of the terms and conditions of referral credits is that both the referrer and referree must have active direct debit details to make payments to plusnet or a recurring stored card must be used to make payment.

Any months where a referral credits is not payable may be due to the above circumstances.

Please do not hesitate to get back in touch online at https://portal.plus.net/wizard/?p=search if we can be of any further assistance.

Support services are available here http://www.plus.net/support, and our community pages can be found at http://community.plus.net.


Kind regards,

YYYYY

 

The wording of the response leaves me wondering if the reason for the failed referral payment was investigated.

The response could be interpreted as a generic "go away" response or a subtle hint that one of my referrals DD failed?

 

Richard

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 2,033
Fixes: 359
Registered: 21-04-2017

Re: My referals - all actvie but amount has reduced

Fix

a subtle hint that one of my referrals DD failed?

From doing a bit of digging into each of your referrals accounts, it looks like that is the case.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RichardB
Pro
Posts: 344
Thanks: 99
Fixes: 4
Registered: 19-11-2008

Re: My referals - all actvie but amount has reduced

Hi Anoush,

Thank you for the clarification Smiley

Regards

Richard

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 2,033
Fixes: 359
Registered: 21-04-2017

Re: My referals - all actvie but amount has reduced

No problems Richard, sorry about the cryptic message on the ticket.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team