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My new contract started on April 21 but is still showing as pending in my Account Summary

FIXED
daveplus
Pro
Posts: 628
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

My new contract started on April 21 but is still showing as pending in my Account Summary

Is there a relationship between what is on the account summary and the billing process that means that I should expect to get the out-of contract charge on my next bill or are they not connected in that way?

Dave

3 REPLIES 3
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: My new contract started on April 21 but is still showing as pending in my Account Summary

Hey @daveplus,

 

Thanks for getting in touch with us.

I have checked over your account and I have created a ticket with further information on this query. You can view the ticket here.

 

Thanks

daveplus
Pro
Posts: 628
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: My new contract started on April 21 but is still showing as pending in my Account Summary

Thanks @Mads I have responded on the ticket. Dave
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: My new contract started on April 21 but is still showing as pending in my Account Summary

Fix

All updated for you @daveplus. You can view the ticket thread here.

 

Thanks.