My latest Bill has gone up by £5.03!
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- Re: My latest Bill has gone up by £5.03!
My latest Bill has gone up by £5.03!
20-12-2020 3:51 PM
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Since the help pages are now confined to a list of pre-set questions, I have come here
Why has my bill been raised this month by £5.03. I note the discount has been reduced. The contract is shown running until July next year.
Any one there in accounts please.
Re: My latest Bill has gone up by £5.03!
20-12-2020 4:06 PM
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I'm not PN Accounts, obviously, but have you compared last months and this month item by item, to determine what has increased?
Re: My latest Bill has gone up by £5.03!
20-12-2020 5:09 PM
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Yes, as I said my discount was reduced, no other differences. All calls included no other charges.
Re: My latest Bill has gone up by £5.03!
20-12-2020 5:19 PM
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Ooops, sorry, must have missed that bit. I would try ringing them early tomorrow and hope you get an agent with some brains. I think I've seen the odd similar post, but I don't usually follow 'Accounts' queries, so I could be wrong. The accounts system is up the spout, so it pays to check every month.
Re: My latest Bill has gone up by £5.03!
21-12-2020 12:54 PM - edited 21-12-2020 12:54 PM
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Thanks for your post @rpaco
I'm sorry to see your latest bill's wrong. I've refunded the overcharge now you'll see in your bank account within 5 to 10 working days either before we take the payment or shortly after.
Let us know if there's anything else you'd need help with.
Re: My latest Bill has gone up by £5.03!
28-12-2020 1:37 PM - edited 28-12-2020 1:38 PM
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After months of manually adjusting my bill and finally seemed to be ok for about 3 months, now a change.
Now as I have already transferred 1 of my mobile accounts from Plusnet, that leaves another mobile account and my broadband. All out of contract or out of contract within the next month.
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