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My first bill is wrong

smiler1
Grafter
Posts: 41
Registered: ‎13-03-2013

My first bill is wrong

I recieved my first bill for broadband and phone today. The broad band has been charged at £9.99 not the £4.99 as the discount has not been applied WHY NOT!!!! Angry signed up for 12 month discount (refer to ticket by chrispurvey 10/03/13)
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: My first bill is wrong

Hi there,
Sorry your discount wasn't applied. I've refunded the difference to your account which will take upto 10 days to process.
All future discounts WILL definitely be applied to your bill.
Chris
smiler1
Grafter
Posts: 41
Registered: ‎13-03-2013

Re: My first bill is wrong

Many Thanks yet again Chris for your prompt  action Cheesy
Kev R.