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My final bill refund - something is not right
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My final bill refund - something is not right
21-08-2015 5:46 PM
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On 31 July I phoned plusnet to inform them that I was leaving due to the new charges and I was moving to TalkTalk fibre (which I went live with on 14 August). On the 8th Aug Plusnet took their monthly payment of £31.69 for the period 8/8/15 - 7/9/15 (14.99 for Fibre 15.95 Line charge and 0.75p Call charges). As I went live with TalkTalk on 14 August I assumed that I would get a pro-rata refund for this payment of approx £23.94. I worked this out by dividing the monthly bill of 30.94 by 31 days which equals £1.00 per day for the 7 days of the billing period that I was with Plusnet (8/8/15 to 14/8/15 inclusive) . Checking into my plusnet account today I see in my billing section that I have been refunded £9.57. Could someone explain this? Am I missing something here? It looks like I am being charged £21.37 for the 7 days of the billing period that I was with plusnet.
Here is a screengrab of my last bill and the refund:
http://s9.postimg.org/pf8wcpawv/plus_bill.png
Here is a screengrab of my last bill and the refund:
http://s9.postimg.org/pf8wcpawv/plus_bill.png
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Re: My final bill refund - something is not right
24-08-2015 1:20 PM
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Re: My final bill refund - something is not right
24-08-2015 2:21 PM
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Many thanks for your help.
Message 3 of 4
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Re: My final bill refund - something is not right
24-08-2015 4:08 PM
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Message 4 of 4
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- Re: My final bill refund - something is not right