My dad is still receiving bills despite leaving Plusnet
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My dad is still receiving bills despite leaving Plusnet
07-04-2020 10:15 AM
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Re: My dad is still receiving bills despite leaving Plusnet
07-04-2020 10:27 AM
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This topic has been moved from ADSL Broadband to Accounts / Billing.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: My dad is still receiving bills despite leaving Plusnet
07-04-2020 11:17 AM
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Hello Sparks67,
Sorry to hear you ran into Plusnet's "we got your back" service. I tried to avoid exactly the scenario your dad is struggling with. Based on my experience (still ongoing struggle) with Plusnet's "We will do you proud" service, I suggest you save copies of all bills and communications you may need that is stored on Plusnet's website, on your computer. Plusnet blocked me access to my account. You've been warned.
Look for my discussion on Plusnet Community :
"I want to pay final bill at end - Plusnet blocks all access to Billing and Account info".
Stress (thanks to the people working at Plusnet not helping you) weakens the immunity system, which is the last thing we need during this time especially old people. I suggest you try not to share the gory details of your struggle with Plusnet's employees, with your dad. Keep him safe.
Good luck.
Re: My dad is still receiving bills despite leaving Plusnet
07-04-2020 1:46 PM
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Thanks again for your supportive response and make sure you stay safe 😀
Re: My dad is still receiving bills despite leaving Plusnet
09-04-2020 1:40 PM
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Thanks for your post @Sparks67 and apologies for the delayed response. I'm sorry for the issues your dad has with the cancellation of his account. Can you PM me his username or full address so I can take a look into this?
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