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My billing appears to have gone wrong

mand58
Newbie
Posts: 2
Registered: ‎27-11-2018

My billing appears to have gone wrong

I phoned last month and got a new cheaper contract but have been charged the higher price on this months direct debit again, also there was to be a £20 goodwill gesture which i haven’t got? I received an email the same day as phoning saying my new contract was set up?
3 REPLIES 3
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,387
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: My billing appears to have gone wrong

Hi there @mand58, I am sorry for the issues with your bill.

 

I have taken a look into this and provided further information on the actions I have taken on the account, here.

 

Please get back to us if we can assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
mand58
Newbie
Posts: 2
Registered: ‎27-11-2018

Re: My billing appears to have gone wrong

So here we go again, got my refund thought it was sorted! Just got an email with statement for january and they’re taking £34.99 again, it is meant to be £27.99! Can you please fix it!!
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: My billing appears to have gone wrong

Hello @mand58

Thanks for getting back in touch with us.

I am very sorry about to hear this issue is still ongoing and I apologise for the inconvenience caused.

After looking over your account I have created a complaint ticket with further information for you. You can view the ticket here.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team