My billing appears to have gone wrong

[#1]

I missed my payment last month as my wages didn't go in on time so I went to the website a couple of days after being told my payment wasn't taken and paid by card. I thought this would instantly pay but it said payment will take 5-7 working days to clear. On the 6th day, a Sunday, my broadband was cut off but on the Monday it was back on as that was the day my payment cleared. This month my bill is £5.75 more than usual and just wondered why. It's not for phone calls as I dont use it , don't even have a telephone , just my mobile. And as I'm on a limited minutes contract , it takes up my contract minutes being on hold for half an hour to speak to someone. So that's why I've asked here. Hope it's the right place and I apologise if it isn't x

[#2]

You do realise that you can call Plusnet on the 0800 number which is free on mobiles

The charge is possibly for unblocking the phone and is £5.76 (for exceeding the credit limit) although I wasn't aware that it applies in this case

Have you checked the actual bill detail as there should be a non direct debit charge of £2.50 but that doesn't explain the figure you are giving

[#3 · Accepted solution]

Your October payment cleared midweek last week and we hadn't restricted your broadband at that point.

This month my bill is £5.75 more than usual and just wondered why.

This is from last months billing, I'll add a ticket to your account and you'll receive notification via email with an explanation.

[#4]

Thankyou Chris. I was meaning my September bill, not this month's. All understood now, thanks again 🙂

[#5]

No problem, glad that I was able to help. Let us know if there's anything else we can help with.