Fixed! Go to the fix.
Re: My billing appears to have gone wrong
23-10-2016 11:25 AM - edited 23-10-2016 11:27 AM
You do realise that you can call Plusnet on the 0800 number which is free on mobiles
The charge is possibly for unblocking the phone and is £5.76 (for exceeding the credit limit) although I wasn't aware that it applies in this case
Have you checked the actual bill detail as there should be a non direct debit charge of £2.50 but that doesn't explain the figure you are giving
Your October payment cleared midweek last week and we hadn't restricted your broadband at that point.
This month my bill is £5.75 more than usual and just wondered why.
This is from last months billing, I'll add a ticket to your account and you'll receive notification via email with an explanation.
| Chris Parr|