My billing appears to have gone wrong

[#1]

I phoned last month and got a new cheaper contract but have been charged the higher price on this months direct debit again, also there was to be a £20 goodwill gesture which i haven’t got? I received an email the same day as phoning saying my new contract was set up?

[#2]

Hi there @mand58, I am sorry for the issues with your bill.

I have taken a look into this and provided further information on the actions I have taken on the account, here.

Please get back to us if we can assist further.

[#3]

So here we go again, got my refund thought it was sorted! Just got an email with statement for january and they’re taking £34.99 again, it is meant to be £27.99! Can you please fix it!!

[#4]

Hello @mand58

Thanks for getting back in touch with us.

I am very sorry about to hear this issue is still ongoing and I apologise for the inconvenience caused.

After looking over your account I have created a complaint ticket with further information for you. You can view the ticket here.

Thank you.