My billing appears to have gone wrong
FIXED
on - last edited on by
Mav
Thanks for sorting the first part of my question, really appreciated, it would appear that the community Forum seems to get thing done quicker that the original plus net site.
however
I would also like to know how I stand on this contract as I have TWO conflicting notices , One for 12 months and the other showing 18 months.
My email clearly shows as a 12 month Contract. see
https://www.plus.net/wizard/?p=view_question&id=115274980
[CSA Removed] - Sales & COT Analyst
5:23pm, Saturday 28 Nov 2015
Dear
Thank you for your call today. Please keep a copy of this e-mail for your records. As discussed, I’ve made the following changes to your Plusnet service:
Your estimated line speed range may vary due to the distance from your exchange, quality of your phone line, traffic prioritisation and management policies amongst other factors.
A breakdown of your monthly bill is as follows:
Unlimited broadband service: free for 12 months then £9.99 per month
Line rental: £16.99 per month / £185.88 annually (currently paid until 27-02-2016)
Caller display: 99p per month
on a new 12 month contract
A list of our call tariffs can be found here: http://www.plus.net/home-broadband/tariffs/
These prices apply if you pay by direct debit, otherwise a £1.50 per month payment processing fee applies.
Your order is subject to Plusnet’s Terms and Conditions and Acceptable Use Policy. Please ensure you read and understand them as soon as you can. We may make changes to prices, content and terms at any time during your contract. We'll tell you about important changes before they happen and if a change is detrimental you'll be able to end your contract without any fees.
You are agreeing to a 12 month contract option.
You have up to 14 days, from tomorrow, to cancel your order (except for Plusnet Protect or BT Sport which you must keep for at least 30 days). If you cancel within 14 days you will have to pay for the services you have used and any installation, connection or activation charges that may apply (including those charges that were discounted or advertised as free at the time we accepted your order), and return any equipment we may have sent to you as a result of the order you are cancelling. Upon cancelling the service we may revert you to your previous contract or the closest matching service.
If you decide to cancel after 14 days and are still within a 12 month minimum term, you will have to pay £10.75 for each month left of the minimum term. Find out more in our Price Guide.
and
See Service Notice #252407618 ?
Moderator's note by Mike (Mav): CSA name removed as per Forum rules.