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My bill wrong again

anniesboy
Rising Star
Posts: 401
Thanks: 10
Registered: ‎06-01-2011

My bill wrong again

For the third time my bill is wrong,I am being charged for line rental after paying in advance in December.

I will get a credit "again"

Two questions I ask myself.

Will I recommend Plusnet again (I have done so three times)

Will I renew when my contact ends.

Answer No and No

3 REPLIES 3
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: My bill wrong again

Thanks for your post @anniesboy.

 

We're sorry to hear that your account is being affected by this ongoing issue.

 

Our back office teams are working hard to get it resolved as quickly as possible but we do appreciate your patience in this matter.

anniesboy
Rising Star
Posts: 401
Thanks: 10
Registered: ‎06-01-2011

Re: My bill wrong again

I am aware someone is trying to resolve this matter,but my patience is being tested.

Especially as exactly the same thing was said in December February and March, I wonder what the odds are of it being correct next month?

smiffy1
Pro
Posts: 245
Thanks: 91
Fixes: 1
Registered: ‎23-09-2018

Re: My bill wrong again

@anniesboy  Zero chance Embarrassed

They seam to be unable to fix this problem