My bill has just increased by £7pm!
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My bill has just increased by £7pm!
15-05-2016 12:40 PM
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hi,
as the title says. been a +Net customer for a good few years but just got my monthly reminder of DD payment and it is £7 more than usual.
what's changed?
I have been in this house for 2 years and suspect there was some sort of deal for signing a new 2 year contract but I really can't be sure of that.
I am totally happy with my current package and would like to keep it as it is including the price. I am happy to sign a new contract to secure the price. what are my options?
thanks.
Re: My bill has just increased by £7pm!
15-05-2016 12:55 PM - edited 15-05-2016 12:56 PM
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Best thing to do is ring customer options team 0800 731 7512, to see what the can offer for another contract
regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: My bill has just increased by £7pm!
15-05-2016 1:22 PM
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Have you checked your bills at https://portal.plus.net/my.html?action=view_transactions&s=0 to see what has changed ?
Re: My bill has just increased by £7pm!
16-05-2016 1:28 PM
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It seems that your discount from your last contract has expired. I echo others in saying that you should give Customer Options a call.
Matty
Re: My bill has just increased by £7pm!
16-05-2016 1:29 PM
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A special offer previously applied to your account has expired.
Do give our customer options guys a call (as per the number in @ITWorks reply) and I'm certain we can arrange something else for you.
Re: My bill has just increased by £7pm!
16-05-2016 1:52 PM
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No point in calling customer options as they told me this morning they have stopped all these deals now.
Re: My bill has just increased by £7pm!
16-05-2016 3:57 PM
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If phone and broadband are both with us then we can still offer a deal.
Re: My bill has just increased by £7pm!
16-05-2016 4:24 PM
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Not according to COT
Re: My bill has just increased by £7pm!
16-05-2016 5:04 PM
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As mentioned in another thread, we won't always deal match, but we should still make an offer.
Re: My bill has just increased by £7pm!
16-05-2016 5:15 PM
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Well he did not with me.
Re: My bill has just increased by £7pm!
16-05-2016 5:16 PM
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Can we keep this on one thread please? We're posting the same across 2 different threads.
Re: My bill has just increased by £7pm!
18-05-2016 12:50 PM
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You should try again and get someone else. Some CS staff are less helpful than others.
@jockwav wrote:
Well he did not with me.
Re: My bill has just increased by £7pm!
18-05-2016 7:06 PM
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I have finished asking,that,s it.
Re: My bill has just increased by £7pm!
18-05-2016 7:11 PM
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@jockwav are you on the move to a new ISP?
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: My bill has just increased by £7pm!
18-05-2016 7:16 PM
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@Chris wrote:
Can we keep this on one thread please?
If you bothered properly answering questions asked about contract offers, or the sudden lack of them, and the lack of offers for broadband only customers, then maybe cross posting wouldn't happen.
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