My bill has just increased by £7pm!

[#1]

hi,

as the title says. been a +Net customer for a good few years but just got my monthly reminder of DD payment and it is £7 more than usual.

what's changed?

I have been in this house for 2 years and suspect there was some sort of deal for signing a new 2 year contract but I really can't be sure of that.

I am totally happy with my current package and would like to keep it as it is including the price. I am happy to sign a new contract to secure the price. what are my options?

thanks.

[#2]

Best thing to do is ring customer options team 0800 731 7512, to see what the can offer for another contract 

regards

Mike 

[#3]

@monkeyexpressPF

Have you checked your bills at https://portal.plus.net/my.html?action=view_transactions&s=0 to see what has changed ?

[#4]

It seems that your discount from your last contract has expired. I echo others in saying that you should give Customer Options a call.

Matty

[#5]

@monkeyexpressPF

A special offer previously applied to your account has expired.

Do give our customer options guys a call (as per the number in @ITWorks reply) and I'm certain we can arrange something else for you.

[#6]

No point in calling customer options as they told me this morning they have stopped all these deals now.

[#7]

If phone and broadband are both with us then we can still offer a deal.

[#8]

Not according to COT

[#9]

As mentioned in another thread, we won't always deal match, but we should still make an offer.

[#10]

Well he did not with me.

[#11]

Can we keep this on one thread please? We're posting the same across 2 different threads.

[#12]

 You should try again and get someone else. Some CS staff are less helpful than others.

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@jockwav wrote:

Well he did not with me.

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[#13]

I have finished asking,that,s it.

[#14]

@jockwav are you on the move to a new ISP?

Regards

Mike

[#15]

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@Chris wrote:

Can we keep this on one thread please?

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If you bothered properly answering questions asked about contract offers, or the sudden lack of them, and the lack of offers for broadband only customers, then maybe cross posting wouldn't happen.