My bill has just doubled
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My bill has just doubled
28-04-2020 4:49 PM
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My monthly bill has doubled. I cant get into my account as its locked and wont reset. I cant get through on the phone. I'd cancel my direct debit but i need the service. Can someone help?
Re: My bill has just doubled
28-04-2020 5:19 PM
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Moderators Note
This topic has been moved from Community Feedback to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: My bill has just doubled
01-05-2020 9:51 AM
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Sorry to hear that. I have looked into your account and last bill was higher due to calls made from your landline and due to fact that your Line Rental Saver expired after 12 months. Your subscription price for broadband and call plan is exactly same as it was. You can reset your password to member centre here
List of all charged calls are on bill and under phone tab.
Please be aware that if you will change password to your account, password your router is using to connect will change as well.
If you will have any problems with your connection after that change, please follow this guide
When the Hub has restarted, connect a device to the hub with either a wired or wireless connection.
From the connected device, open a web browser and in the address bar type, http://192.168.1.254/
When the Hub manager page opens choose the "Advanced Settings" option
You will be promoted for you admin password which you can find on the back of the Hub, enter the password and press "OK"
You will see a warning message, click the "Continue to Advanced Settings" button
Below the "Advanced Settings" tab at the top, in the blue bar, choose the "Broadband" option.
On the next screen, at the bottom right, if there is a button that says "Disconnect" press this.
You should now be able to change the Broadband username and password.
The username should be [YOUR ACCOUNT USERNAME]@plusdsl.net
The password should be [YOUR ACCOUNT PASSWORD]
Press the "Connect" button at the bottom right of the screen, you should now be connected and able to access the internet.
Re: My bill has just doubled
01-05-2020 2:34 PM
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hi tried to rest it and it took the new password. When i try to login now it takes me to an error page which says try later.I'm lost
Re: My bill has just doubled
01-05-2020 4:15 PM
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Thanks for getting back in touch.
I can see that you have 2 accounts and request to change password was done on old one with old username, not new one which is active now.
I have now manually sent a request to reset password on your new account so please double check that you are typing correct, new username when you are trying to log in after you will complete process of changing password.
Please let us know if that will work now.
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