My account shows a renewal price but it's not competitive enough. (What is leaving notice time?)
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My account shows a renewal price but it's not competitive enough. (What is leaving notice time?)
30-06-2020 1:41 PM - edited 30-06-2020 1:43 PM
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My account shows a renewal price, but it's does not seem competitive enough. When compared to what other broadband comparisons sites are offering.
What is the leaving notice time?
Re: My account shows a renewal price but it's not competitive enough. (What is leaving notice time?)
02-07-2020 11:28 AM
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Hi @Mojopearl, thanks for getting in touch
I'd recommend getting in touch with our Customer Options Team directly as they'll be able to see if anything further can be offered. They can be reached on 0800 013 2632 and are available till 8pm tonight
Thanks
Re: My account shows a renewal price but it's not competitive enough. (What is leaving notice time?)
03-07-2020 12:08 PM - edited 03-07-2020 12:10 PM
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I tried a few days ago, but was stuck in a long queue. There are now sub £20 offers from competitors, so perhaps when it comes to renewals, your company should factor this in. It will be simpler to leave.
It's a pity your chat facility is not working!
Re: My account shows a renewal price but it's not competitive enough. (What is leaving notice time?)
04-07-2020 10:21 AM
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Hi @Mojopearl
I called COT yesterday evening and got cut off after about 15 mins. Tried about and hour later and got through after a few minutes.
If at first you don't succeed ...
Dave
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