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My account has changed...
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My account has changed...
11-03-2011 7:17 AM
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Checked my usage this morning and I noticed that my account has changed for 'value' to 'extra'
Only change I have made on my account is to set a £5 maximum spend just incase I went over my 10GB usage allowance, but definitely haven't upgraded my account (that I'm aware of)
ETA: Just noticed my the IP address has changed and an email form Plusnet states my expected line speed 17MB ... Has my line been upgraded to 21CN?
Only change I have made on my account is to set a £5 maximum spend just incase I went over my 10GB usage allowance, but definitely haven't upgraded my account (that I'm aware of)
ETA: Just noticed my the IP address has changed and an email form Plusnet states my expected line speed 17MB ... Has my line been upgraded to 21CN?
Message 1 of 6
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Re: My account has changed...
11-03-2011 7:23 AM
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Upgrades to 21CN are happening daily but it does not result in a package change, only a speed change. Time to contact support to find out what has happened.
Message 2 of 6
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Re: My account has changed...
11-03-2011 11:53 AM
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Given that Extra is only £5 a month more than value and includes 6 times the allowance, if you think you might go over you might as well be on Extra.
Quote from: MK2 Checked my usage this morning and I noticed that my account has changed for 'value' to 'extra'
Only change I have made on my account is to set a £5 maximum spend just incase I went over my 10GB usage allowance, but definitely haven't upgraded my account (that I'm aware of)
ETA: Just noticed my the IP address has changed and an email form Plusnet states my expected line speed 17MB ... Has my line been upgraded to 21CN?
Message 3 of 6
(525 Views)
Re: My account has changed...
11-03-2011 11:58 AM
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Only if you regularly go over it
Message 4 of 6
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Re: My account has changed...
11-03-2011 1:44 PM
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Spoke to customer support and was informed that I was put on the Extra package by mistake and I would be reverted back to my original Value package today.
Was informed that this would be done within 15-20 minutes and the change would show in my online account.
Just checked and nothing has changed. Just received a email stating there is now a problem with my account. Back on the phone I guess.
Was informed that this would be done within 15-20 minutes and the change would show in my online account.
Just checked and nothing has changed. Just received a email stating there is now a problem with my account. Back on the phone I guess.
Message 5 of 6
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Re: My account has changed...
11-03-2011 4:00 PM
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I just found that occasionally became usually and it got pointless paying the same for 15GB as I could for 60GB, which frees me from having to watch the usage at all.
Quote from: Oldjim Only if you regularly go over it
Message 6 of 6
(525 Views)
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